Shipping policy

Shipment Policy for Floor Art Caribbean

Effective Date: 23-11-2023

At Floor Art Caribbean, we are dedicated to ensuring a smooth and efficient delivery process for all your purchases. This policy outlines our shipping procedures and guidelines.

1. Shipping Timeframe

  • Standard Delivery: Our aim is to deliver your order within 2-3 weeks from the date of order confirmation. Shipments are flown in from Europe.
  • Order Processing: Orders are usually processed within 1 business day of receiving payment approval.

2. Shipping Charges

  • Display of Charges: All shipping costs will be calculated based on your order and displayed at the checkout before you finalize your payment.
  • Currency and VAT: Prices and shipping costs are stated in Antillian Guilders and include VAT.

3. Delivery Errors and Complaints

  • Reporting Errors: If you encounter any issues such as delivery errors, damaged items, incorrect items, or discrepancies in quantity, please contact our customer service immediately at info@floor-art.nl
  • Responsibility: Floor Art Caribbean is responsible for all costs, including transportation, in the event of an approved complaint regarding delivery errors.
  • Compliance with ARN: We adhere to the recommendations of the General Complaints Board (ARN) in handling disputes.

4. Unclaimed Packages

  • Administrative Fee: For packages that are not claimed or returned to us due to repeated failed delivery attempts, an administrative fee ofANG 100, including VAT, will be charged. The full value of special orders will be charged in such cases.

5. Shipping Providers and Tracking

  • Carriers: We use reputable carriers to ensure the safe and timely delivery of your order.
  • Tracking Information: Once your order is dispatched, we will provide you with a tracking number to monitor its progress.

6. International Shipping

  • Coverage: We ship to a wide range of international destinations. Additional delivery time and charges may apply for international orders.
  • Customs and Duties: Customers are responsible for any customs and import duties applicable for international shipments.

7. Contact Information

  • Customer Support: For any shipping-related inquiries or assistance, please contact us at info@floor-art.nl or call +59995254868.

Thank you for shopping with Floor Art Caribbean. We are committed to ensuring that your beautiful handmade carpets are delivered to you with care and efficiency.